Refund Policy
The terms and process for refunding payments.
1
General rule
We strive for our customers' satisfaction. Refunds are only issued when a service was not provided or could not technically be delivered. Funds for the period already used are not refunded.
2
Cases eligible for a refund
- The service was not provided at all due to technical reasons
- A payment was made twice by mistake
- The order was cancelled before activation
3
Cases not eligible for a refund
- Payments for the period the service was used
- Domain registration and renewal fees
- Setup fees and one-time configuration charges
- Services obtained through a promotion or discount
- Accounts blocked for violating the rules
4
How to submit a request
A refund request is submitted by opening a ticket through the Support Center.
Step 1Open a ticket and provide your payment details
Step 2The request is reviewed within 1–3 business days
Step 3If approved, funds are returned to your balance or the original payment method
If you have a question about refund terms — Contact our support center.