Service Level Agreement (SLA)
Our commitments regarding server stability and quality of service.
99.9%
Uptime guarantee
24/7
Monitoring
SSD
Fast servers
Backup
Regular backups
1
Uptime guarantee
We strive to provide 99.9% monthly uptime for our hosting and server services. Servers are monitored 24/7 and issues are resolved as quickly as possible.
2
What the guarantee covers
- Server hardware and network infrastructure operation
- Data center power and cooling systems
- Availability of core services (hosting, VPS)
3
Compensation
If monthly uptime falls below the guaranteed level, a bonus is added to your balance:
99.9%+Guarantee met — no compensation required
99.0–99.9%A bonus of 10% of the plan price
95.0–99.0%A bonus of 25% of the plan price
Below 95%A bonus of 50% of the plan price
4
Exclusions (guarantee does not apply)
- Pre-announced scheduled maintenance
- Force-majeure events (natural disasters, accidents, DDoS attacks)
- Outages caused by the customer's own scripts or misconfiguration
- Services suspended due to insufficient balance
- Third-party failures (domain registrar, external provider)
5
How to claim compensation
Compensation is not automatic — it must be requested by opening a ticket through the Support Center. The request must be submitted within 7 days of the outage date. Each case is reviewed individually.
For questions or to report an outage — Contact our support center.